Privacy Statement

INTRODUCTION

The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used.  This privacy notice provides you with details of how I collect and process your personal data through your use of my site www.ohmydogwalking.co.uk, including any information you may provide through my site when you enquire about my dog walking and pet sitting services,  or take part in a prize draw or competition.

By providing me with your data, you warrant to me that you are over 13 years of age.

Laura Gray T/A Oh My Dog! is the data controller and is responsible for your personal data

Contact Details

Full name of legal entity: Oh My Dog!

Email address:  ohmydogwalking@yahoo.co.uk

 
Telephone number: 07970201549

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I would be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.

It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at  ohmydogwalking@yahoo.co.uk

What Data Do I Collect About You

Personal data means any information capable of identifying an individual. It does not include anonymised data.

I may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username.

  • Contact Data may include your address, email address and telephone numbers.

  • Financial Data may include Invoicing information (including company name and invoice address) which you provide to me when registering.

  • Marketing and Communications Data may include your preferences in receiving marketing communications from me and my third parties and your communication preferences.

I may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where I review your Usage Data to work out the percentage of website users using a specific feature of my site. If I link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

I do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I do not collect any information about criminal convictions and offences.

Where I am required to collect personal data by law, or under the terms of the contract between me and you do not provide me with that data when requested, I may not be able to perform the contract (for example, I am unable to walk your dog without having your contact information). If you don’t provide me with the requested data, I may have to cancel a service you have requested but if I do, I will notify you at the time.

How I Collect Your Personal Data

I collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in my contact form (or otherwise) or by communicating with me by post, phone, email, SMS, Whatsapp. Facebook, Messenger or otherwise, including when you request any of my services

  • Dog Walking

  • Puppy Visits

  • Cat Visits

  • analytics providers such as Google based outside the EU;

Email links

If you email me directly, the email is transmitted to me via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer until it reaches your email provider or in some cases, until it reaches me. I have no control over this, but most popular email providers like Gmail do provide end-to-end encryption

HOW I USE YOUR PERSONAL DATA

I will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where I need to perform the contract between us.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where I need to comply with a legal or regulatory obligation.

Generally, I do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing me at  ohmydogwalking@yahoo.co.uk

Purposes of processing your personal data

Set out below is a description of the ways I intend to use your personal data and the legal grounds on which I will process such data. I have also explained what our legitimate interests are where relevant.

I may process your personal data for more than one lawful ground, depending on the specific purpose for which I am using your data. Please email me at  ohmydogwalking@yahoo.co.uk if you need details about the specific legal ground I am relying on to process your personal data.

 How is your information used?

Collecting this data helps me understand what you are looking for from our business, enabling me to deliver improved products and services, and in particular for the following reasons:

  • to contact you in response to a specific enquiry or request

  • to collect payments and send invoices and statements

  • to notify you of changes to our legal terms or compliance requirements etc

  • to inform you off any changes to our dog walking/house sitting services due to holidays or adverse weather conditions

Change of purpose

I will only use your personal data for the purposes for which I collected it, unless I reasonably consider that I need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email me at  ohmydogwalking@yahoo.co.uk

If I need to use your personal data for a purpose unrelated to the purpose for which I collected the data, I will notify you and I will explain the legal ground of processing.

I may process your personal data without your knowledge or consent where this is required or permitted by law.

Disclosure of sensitive data 

I may have to share your personal data with the parties set out below for legal purposes:

  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Data Security

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, Only I have access to your personal data.

I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.

Data Retention

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.

By law I have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask me to delete your data: see below for further information.

In some circumstances, I may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case I may use this information indefinitely without further notice to you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to the processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email me at  ohmydogwalking@yahoo.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, I may refuse to comply with your request in these circumstances.

I may need to request specific information from you to help me confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up our response.

I try to respond to all legitimate requests within one month. Occasionally it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you and keep you updated.

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. I do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, I encourage you to read the privacy notice of every website you visit.

About this website’s server

This website is hosted on a virtual server by Joomla. Joomla has servers all over the world, including Europe and the US.

Review of this Policy

I keep this Policy under regular review. This Policy was last updated in May 2019, but I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to  ohmydogwalking@yahoo.co.uk